Support/FAQs
Support
Frequently Asked Questions
Intro to eBooks

The term eBook refers to an electronic version of a printed book. eBooks can be read on a variety of devices in addition to eReader software on devices such as mobile phones and personal computers.
eReader devices are hardware devices that function primarily to display eBooks.
eReader software is a program that allows the reading of eBooks (or non-native eBook formats) on additional hardware devices, such as personal computers or mobile phones. For more information see our eReader Software Guide.
PDF eBook: PDF eBooks are essentially electronic versions of the printed volume and thus include page numbering. PDF eBooks have a static layout with set page breaks. Although PDF eBooks do not automatically adjust to fit your screen, you can zoom in on a page or graphic. This format is best viewed on your computer or device with a larger screen. PDF eBooks are readable on your computer and iPad using Adobe Digital Editions (download for free) and on Android devices using Aldiko (download for free).
ePub eBook: in contrast to PDF eBooks, ePub eBooks will automatically adjust to fit your screen. ePub eBooks do not include page numbers, and the text reflows as the reader increases or decreases the font size. This format is best viewed on your computer or a device with a smaller screen. Like the PDF eBook, ePubs are readable on your computer and iPad using Adobe Digital Editions (download for free) and on Android devices using Aldiko (download for free). Please see our eReader Software Guide for more information.
eReader Software Guide

Reader Apps Compatible with iPhone®, iPad®, and iPod®touch
Bluefire Reader — A free app compatible with Apple iOS devices that supports DRM-protected ePDF and ePub formats.*
Adobe Digital Editions — A free app compatible with Apple iOS devices that supports DRM-protected ePDF and ePub formats.*
Reader Apps Compatible with Android
Aldiko — A free app compatible with Android devices that supports DRM-protected ePDF and ePub formats.
Bluefire Reader — A free app compatible with Android devices that supports DRM-protected ePDF and ePub formats.
Reader Apps Compatible with Computers
Adobe Digital Editions — A free app compatible with Mac OS X and Windows-enabled PCs that supports DRM-protected ePDF and ePub formats.
Bluefire Reader — A free app compatible with Windows-enabled PCs that supports DRM-protected ePDF and ePub formats.
*Reading the ePDF on a device with a small screen, such as a phone is not optimal.
eBook formats
PDF eBook – PDF’s preserve the original page layout and can be great for note taking and annotations. Because they present pages in a static format they are not suited for small mobile devices. For readability, PDF eBooks are best read on computers or laptops.
ePub eBook – ePub’s are presented in reflowable text. Because they adapt their presentation to the size of the output device they are ideal for mobile devices such as tablets and cell phones.
Both PDF and ePub formats are protected content and must be downloaded and read using Adobe Digital Editions or software compatible with Adobe DRM.
Online Web eBook - our Online Web eBook option allows you to access your content from anywhere, anytime and on all of your favorite devices, with no software to download! Our browser-based eReader means that you can access your ebook on any Internet-enabled device including tablets, smartphones, desktops, and laptops.
eReader Hardware Guide

Click here for a detailed list of eBook PDF and ePub supported devices.
PDF eBook – PDF’s preserve the original page layout and can be great for note taking and annotations. Because the present pages in a static format they are not suited for small mobile devices. For readability, PDF eBooks are best read on computers or laptops.
ePub eBook – ePub’s are presented in reflowable text. Because they adapt their presentation to the size of the output device they are ideal for mobile devices such as tablets and cell phones.
Both PDF and ePub formats are protected content and must be downloaded and read using Adobe Digital Editions or software compatible with Adobe DRM.
Online Web eBook - our Online Web eBook option allows you to access your content from anywhere, anytime and on all of your favorite devices, with no software to download! Our browser-based eReader means that you can access your ebook on any Internet-enabled device including tablets, smartphones, desktops, and laptops.
For more information on what software is required to view your purchased book on a computer, eReader, or handheld device see our eReader Software Guide.
How to Purchase & Download an eBook with Adobe DRM on your iPad
Step 1: Add an eBook to your shopping cart. |
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Step 2: Click Checkout to purchase the eBook. |
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Step 3: Enter Your Billing Information |
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Step 4: Review and Complete Order |
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Step 5: After the purchase is complete, the eBook will show up in your Order Downloads. Click the file to download. |
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Step 6: Your iPad will prompt you to select a reader to open the file with. Select which app you would like to use.* |
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If you receive a Download Error (right), please check to confirm that your Reader app is installed properly. You can find instructions in the support menu to download and authorize Bluefire Reader and Adobe Digtal Editions.
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How to Install & Authorize Bluefire Reader on your iPad
Step 1: Search in the App Store for Bluefire Reader and Install |
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Step 2: Once installed, you will see the homepage with two sample eBooks. To access the authorization settings, click Info. |
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Step 3: Click Authorize |
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Step 4: Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking Create a free Adobe ID. |
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Step 5: Success! A message will appear stating the application is authorized. |
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For more information: http://www.bluefirereader.com/ http://itunes.apple.com/us/app/bluefire-reader/id394275498?mt=8 |
To download these instructions, click here.
How to Install & Authorize Adobe Digital Editions on your iPad
Downloading eBooks purchased from our Bookstore to your iPad is easy, and there are only a couple of simple steps to follow. An Adobe ID is required and necessary to ensure that your eBooks are accessible to only you on the devices that you authorize. Reading your eBooks on your iPad will be done through the free Adobe Digital Editions software.
Step 1: Search in the App Store for Adobe Digital Editions and Install |
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Step 2: Once installed, you will see the home page with one sample eBook. To access the authorization settings, click the settings icon |
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Step 3: Click Authorize |
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Step 4: Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking Create an Adobe ID. |
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Step 5: Success! |
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For more information: |
To download these instructions, click here.
For complete instructions on how to purchase and download your eBook onto an iPad, click here.
How to Install & Authorize Adobe Digital Editions on your computer
Downloading eBooks purchased from our Bookstore to your PC is easy, and there are only a couple of simple steps to follow. An Adobe ID is required and necessary to ensure that your eBooks are accessible to only you on the devices that you authorize. Reading your eBooks on your PC will be done through the free Adobe Digital Editions software.
Step 1: Download and install Adobe Digital Editions from the Adobe website. |
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Step 2: If you do not already have one, visit the Adobe website to obtain a free Adobe ID. |
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Step 3: After you have installed Adobe Digital Edtions, authorize Adobe Digital Editions from the Help Menu. |
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Step 4: Select Adobe ID as the eBook Vendor and enter your Adobe ID and Password. Click Authorize. |
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To download these instructions, click here.
For complete instructions on how to purchase and download your eBook, click here.