Support/FAQs

Support

Frequently Asked Questions

Do I have to pay sales tax on my purchase?

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

How do I place a Tax exempt order?

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

If your order has been charged tax and you are a tax exempt organization we will refund the tax portion of your purchase if we receive the request and all necessary paperwork within 30 days after an order was placed.  To apply for a refund of the tax portion of your order please follow the procedure below: 

1. Place your order.

2. Forward a copy of the received invoice along with ta copy of your tax exempt certificate to:

          Email: estorecancel.sbi@sheridan.com - Attn: Tax Exempt
          Fax: 734.385.1689- Attn: Tax Exempt

3. Once your tax information is received, a refund will be issued for the taxes if the order meets the requirements for tax exemption.

For an adjusted invoice showing no tax amount please login to your account after you have received the refund and download your invoice.

How soon am I charged for my purchase?

A charge will immediately appear on your bank statement under the name "Sheridan" for the purchase of your products at http://www.fdsdi.directfrompublisher.com.

What are your refund and return policies?

Please confirm all purchases before you complete them as we are unable to provide refunds.

Can I purchase just one volume of the set?

Unfortunately, no.  Defending a Federal Criminal Case, 2016 Edition, is only available for purchase as a three-volume set.

How do I log into my account?

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

How do I change my password?

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save.  After logging in, you may also change your password here.

Do you accept purchase orders from federal government purchasers?

No.

For inquiries concerning orders please email: purchase_orders@fdsdi.com

What is Digital Rights Management (DRM)?

DRM is a way to prevent unauthorized redistribution of eBooks.  With your purchase of a DRM-protected ebook, you will be able to download your eBook to your computer/eReader/handheld device, and to 5 other devices you own.  All downloads are tied to your Adobe ID which must be entered prior to downloading your eBook.

What is Adobe Digital Editions? Is it safe to download?

eBooks that are copy-protected with DRM must be downloaded and read using Adobe Digital Editions or software that is compatible with Adobe DRM.  Adobe® Digital Editions software offers an engaging way to view and manage eBooks and other digital publications. Use it to download and purchase digital content, which can be read both online and offline.  You must register your Adobe Digital Editions account in order to read our DRM protected content.  To download or read more about Adobe Digital Editions click here.

Can I download my purchases?

Yes. After logging into our online eBook store, click on My Account at the top of the page, then click on My eLibrary. You may also access your My eLibrary here.

Can I read my e-books offline?

PDF titles that are not DRM protected may be read offline on a computer or handheld device using the latest free version of Adobe Reader.

ePub and PDF titles that are DRM protected are readable offline on a computer or handheld device using the free software Adobe Digital Editions.

Offline content may also be read using any eReader compatible device, see our eReader Hardware Guide for more details.

Whom do I contact for technical support?

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within one business day.

When will the next edition of the DFCC be available?

The DFCC is published by Federal Defenders of San Diego, Inc. periodically.  The last edition, before the 2016 edition, was published in 2010.  Due to the tremendous time and commitment required by the authors to write the DFCC, it is not published annually.  The next edition will be available when time and resources allow.

Intro to eBooks

The term eBook refers to an electronic version of a printed book. eBooks can be read on a variety of devices in addition to eReader software on devices such as mobile phones and personal computers.

eReader devices are hardware devices that function primarily to display eBooks.

eReader software is a program that allows the reading of eBooks (or non-native eBook formats) on additional hardware devices, such as personal computers or mobile phones.  For more information see our eReader Software Guide.

PDF eBook: PDF eBooks are essentially electronic versions of the printed volume and thus include page numbering. PDF eBooks have a static layout with set page breaks. Although PDF eBooks do not automatically adjust to fit your screen, you can zoom in on a page or graphic. This format is best viewed on your computer or device with a larger screen. PDF eBooks are readable on your computer and iPad using Adobe Digital Editions (download for free) and on Android devices using Aldiko (download for free).

ePub eBook: in contrast to PDF eBooks, ePub eBooks will automatically adjust to fit your screen. ePub eBooks do not include page numbers, and the text reflows as the reader increases or decreases the font size. This format is best viewed on your computer or a device with a smaller screen. Like the PDF eBook, ePubs are readable on your computer and iPad using Adobe Digital Editions (download for free) and on Android devices using Aldiko (download for free). Please see our eReader Software Guide for more information.

eReader Software Guide

Reader Apps Compatible with iPhone®, iPad®, and iPod®touch 

Bluefire Reader — A free app compatible with Apple iOS devices that supports DRM-protected ePDF and ePub formats.*
Adobe Digital Editions — A free app compatible with Apple iOS devices that supports DRM-protected ePDF and ePub formats.*

 

Reader Apps Compatible with Android

Aldiko — A free app compatible with Android devices that supports DRM-protected ePDF and ePub formats.
Bluefire Reader — A  free app compatible with Android devices that supports DRM-protected ePDF and ePub formats.

 

Reader Apps Compatible with Computers

Adobe Digital Editions — A free app compatible with Mac OS X and Windows-enabled PCs that supports DRM-protected ePDF and ePub formats.
Bluefire Reader — A  free app compatible with Windows-enabled PCs that supports DRM-protected ePDF and ePub formats.

*Reading the ePDF on a device with a small screen, such as a phone is not optimal.

 

eBook formats

PDF eBook – PDF’s preserve the original page layout and can be great for note taking and annotations.  Because they present pages in a static format they are not suited for small mobile devices.  For readability, PDF eBooks are best read on computers or laptops.

ePub eBook – ePub’s are presented in reflowable text. Because they adapt their presentation to the size of the output device they are ideal for mobile devices such as tablets and cell phones.

Both PDF and ePub formats are protected content and must be downloaded and read using Adobe Digital Editions or software compatible with Adobe DRM.

Online Web eBook - our Online Web eBook option allows you to access your content from anywhere, anytime and on all of your favorite devices, with no software to download!  Our browser-based eReader means that you can access your ebook on any Internet-enabled device including tablets, smartphones, desktops, and laptops.

eReader Hardware Guide

Click here for a detailed list of eBook PDF and ePub supported devices.

PDF eBook – PDF’s preserve the original page layout and can be great for note taking and annotations.  Because the present pages in a static format they are not suited for small mobile devices.  For readability, PDF eBooks are best read on computers or laptops.

ePub eBook – ePub’s are presented in reflowable text. Because they adapt their presentation to the size of the output device they are ideal for mobile devices such as tablets and cell phones.

Both PDF and ePub formats are protected content and must be downloaded and read using Adobe Digital Editions or software compatible with Adobe DRM.

Online Web eBook - our Online Web eBook option allows you to access your content from anywhere, anytime and on all of your favorite devices, with no software to download!  Our browser-based eReader means that you can access your ebook on any Internet-enabled device including tablets, smartphones, desktops, and laptops.

For more information on what software is required to view your purchased book on a computer, eReader, or handheld device see our eReader Software Guide.  

 

 

How to Purchase & Download an eBook with Adobe DRM on your iPad

Step 1: Add an eBook to your shopping cart.
DRM 1
Step 2: Click Checkout to purchase the eBook.
DRM 2
Step 3: Enter Your Billing Information
DRM 3
Step 4: Review and Complete Order
DRM 4
Step 5: After the purchase is complete, the eBook will show up in your Order Downloads. Click the file to download.
DRM 5
Step 6: Your iPad will prompt you to select a reader to open the file with. Select which app you would like to use.*
DRM 6       

DRM 6 2*Special Note: Bluefire Reader or Adobe Digital Editions must be installed and authorized with your Adobe ID on your iPad prior to purchase. 

If you receive a Download Error (right), please check to confirm that your Reader app is installed properly.

You can find instructions in the support menu to download and authorize Bluefire Reader and Adobe Digtal Editions.

 

 

 

 

How to Install & Authorize Bluefire Reader on your iPad

Step 1:  Search in the App Store for Bluefire Reader and Install
BlueFire 1
Step 2: Once installed, you will see the homepage with two sample eBooks. To access the authorization settings, click Info.
Bluefire 2
Step 3:  Click Authorize
Bluefire 3
Step 4:  Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking Create a free Adobe ID.
Bluefire 4
Step 5: Success! A message will appear stating the application is authorized.
Bluefire 5

For more information:

http://www.bluefirereader.com/

http://itunes.apple.com/us/app/bluefire-reader/id394275498?mt=8

To download these instructions, click here.

How to Install & Authorize Adobe Digital Editions on your iPad

Downloading eBooks purchased from our Bookstore to your iPad is easy, and there are only a couple of simple steps to follow. An Adobe ID is required and necessary to ensure that your eBooks are accessible to only you on the devices that you authorize. Reading your eBooks on your iPad will be done through the free Adobe Digital Editions software.

Step 1:  Search in the App Store for Adobe Digital Editions and Install
BlueFire 1
Step 2: Once installed, you will see the home page with one sample eBook. To access the authorization settings, click the settings icon
Bluefire 2
Step 3:  Click Authorize
Bluefire 3
Step 4:  Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking Create an Adobe ID.
Bluefire 4
Step 5: Success!
Bluefire 5

For more information:

http://www.adobe.com/solutions/ebook/digital-editions.html

 

To download these instructions, click here.

For complete instructions on how to purchase and download your eBook onto an iPad, click here.

How to Install & Authorize Adobe Digital Editions on your computer

Downloading eBooks purchased from our Bookstore to your PC is easy, and there are only a couple of simple steps to follow. An Adobe ID is required and necessary to ensure that your eBooks are accessible to only you on the devices that you authorize. Reading your eBooks on your PC will be done through the free Adobe Digital Editions software.

Step 1: Download and install Adobe Digital Editions from the Adobe website.
BlueFire 1

Step 2: If you do not already have one, visit the Adobe website to obtain a free Adobe ID.
Bluefire 2

Step 3: After you have installed Adobe Digital Edtions, authorize Adobe Digital Editions from the Help Menu.
Bluefire 3

Step 4: Select Adobe ID as the eBook Vendor and enter your Adobe ID and Password. Click Authorize.

Bluefire 4

 

 

To download these instructions, click here.

For complete instructions on how to purchase and download your eBook, click here.